If everything collapsed, if everything needed to be rebuilt, now is the best chance to rebuild it properly - according to the new assumptions.
We're doing a reboot, so that we can design a lot of things from scratch, e.g. what shopping, traveling or mass production are supposed to look like.
- business models - it's time to verify current business models - not only at the superficial operational level, but much deeper - noticing new customer needs, proposing new values, building channels and looking for partnerships
- redesigning services and experiences - if fewer people are to be crowded in a bank outlet or hotel service is to limit contact with guests - it will be necessary to redesign these services; initially to ensure safety, but ultimately to provide relevant experience; it's a chance to deal with waste of many kinds - e.g. food in hotel restaurants
- product (re)design - products will also have to be redesigned or designed anew - if we are to build something new, maybe we can also think about modularity, durability or materials used
- public spaces - buildings or city centers - due to the popularity of remote work, the need to maintain large, lavish offices in the city center is decreasing; it is a moment to think about the function and concept of city centers and buildings; the ones designed with modularity in mind can grow / shrink and change their purpose. More people spending time in their neighbourhoods will also cause the development of local and neighbourhood communities and services, which can be a base, e.g. for simple sharing services.